Privacy Policy
Effective Date: April 23rd, 2025
Lumina Agency (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or work with us through our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing address, company name, payment details.
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Technical Information: IP address, browser type, device information, pages visited, and usage data.
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Communications: Messages sent via contact forms, emails, or customer service channels.
2. How We Use Your Information
We use your information to:
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Provide and deliver our services
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Process payments and send invoices
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Respond to inquiries and provide customer support
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Send you relevant service updates, marketing emails (with opt-out), and important account notifications
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Improve our website and services through analytics
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
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Payment processors (like Stripe) for secure payment handling
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Third-party tools (e.g., email or CRM software) necessary to provide our services
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Legal authorities if required by law or for fraud prevention
4. Your Rights & Choices
You have the right to:
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Access, update, or delete your personal information
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Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly
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Request a copy of the data we hold about you
To exercise any of these rights, email us at billing@luminaagency.com.
5. Data Security
We use secure protocols (including HTTPS and SSL encryption) and partner with Stripe and other PCI-compliant services to protect your personal and payment information. While no system is 100% secure, we take all reasonable measures to ensure your data is safe.
6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, understand how users interact with our site, and support our marketing efforts.
Cookies may be used to:
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Remember your preferences and settings
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Analyze website traffic and usage patterns
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Deliver personalized advertising through platforms such as Facebook Ads, Google Ads, and other remarketing tools
These advertising platforms may use cookies to track your visit to our site and show you relevant ads on other websites or social media platforms.
You can control or disable cookies at any time through your browser settings. Note that disabling cookies may affect the functionality and performance of our site.
7. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Lumina Agency
22 Rue Verville
Victoriaville, Quebec, Canada
Email: billing@luminaagency.com